Privacy Policy — FlashCart Groceries

Last Updated: 28 October 2026

1. Introduction

FlashCart Groceries (“FlashCart”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share information when you visit our website at https://flashcarts.in/ or use our grocery shopping services and applications.

Please read this policy carefully to understand our privacy practices. We may update this policy when our services or applicable legal requirements change.

2. Information We Collect

Depending on the services you use, we may collect the following information:

• Mobile Number and OTP: For account registration, login verification, and order-related communication.

• Customer Details: Such as your name and delivery address, where provided.

• Order Information: Products ordered, order history, quantities, and delivery status.

• Payment Information: Payment method, transaction reference, and payment status.

• Customer Support Information: Information you provide when contacting us for assistance.

3. How We Use Your Information

We may use your information to:

• Register and verify customer accounts.

• Process and deliver grocery orders.

• Confirm payment status for Cash on Delivery and online payments.

• Communicate order updates and provide customer support.

• Help prevent fraud and resolve disputes.

• Improve our services and meet applicable legal obligations.

4. Payment Services

FlashCart supports Cash on Delivery (COD) and Razorpay online payments where available.

Online payment processing may be handled by Razorpay and its relevant payment partners under their applicable terms and privacy policies. FlashCart may receive transaction references and payment status information necessary to manage orders.

We do not ask customers to share their OTP, UPI PIN, card PIN, or banking password with our support team.

Razorpay Privacy Notice:
https://razorpay.com/buyer-privacy-notice/

5. Sharing of Information

We may share relevant information with delivery partners, store personnel, payment providers, hosting or technology providers, and authorities where required by law, only as necessary for the relevant purpose.

We do not intend to sell customers' personal information.

6. Location and Delivery

Delivery addresses and location information, if provided or permitted by you, may be used to check delivery availability and fulfil orders. You can manage your device's location permissions through its settings.

7. Data Security and Retention

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, or disclosure.

We retain information for as long as reasonably necessary for order fulfilment, customer support, dispute resolution, and applicable legal requirements.

8. Your Privacy Rights

You may contact us to request correction or deletion of personal information, or to raise a privacy concern. Requests will be handled subject to identity verification and applicable legal or record-retention requirements.

9. Third-Party Services

Our website or applications may use third-party services. Their collection and use of information are governed by their own applicable privacy policies and terms.

10. Changes to This Policy

We may revise this Privacy Policy from time to time. Updates will be published on this page with a revised “Last Updated” date.

11. Contact Us

For privacy-related questions or requests, contact:

Business: FlashCart Groceries
Website: https://flashcarts.in/
Email: dxnmarketingindia52@gmail.com